Once the stuff of sci-fi films and the subject of much speculation, artificial intelligence is emerging in our work and personal lives at a rapidly-increasing rate.

We’re talking chatbots, e-payments, algorithms, navigation systems, digital assistants (i.e. Siri, Alex and Cortana), smart plugs and lighting in the home. On a wider perspective, sector-wide examples include automated warehouse and supply chain management, autonomous vehicles, robot-assisted surgery and high tech security surveillance.

Photo: Michael Hession

And, of course, how can we possibly forget ChatGPT, the AI chatbot developed by OpenAI and launched towards the end of last year that’s the hot topic of conversation everywhere right now.

As a tech company, we’re always up to speed with the latest tech advances, ChatGPT included. It therefore may come as no surprise to hear that Isaac, our business solutions consultant, has already explored the integration opportunities that exist between the powerful ChatGPT platform and the equally-powerful Microsoft Dynamics 365.

What are the benefits of integrating ChatGPT with Dynamics?

When you combine two powerful entities, the end result is always going to be impressive, which is certainly the case when it comes to integrating ChatGPT and Dynamics 365.

For a start off, we’re talking streamlined business operations and improved customer service. Here’s a flavour of what this looks like in reality:

  • Creating default email replies
  • Categorising emails so people are immediately on the right customer journey

Let’s take a look at those practicalities in more detail…

Creating default email replies

There’s a lot to love about ChatGPT, but for us, we can’t get enough of the fact you can create draft replies to customer emails.

We love ChatGPT!

Not only does this save valuable time and provides consistent responses, it’s still possible to personalise your communications (even though, between you and us, they’re automated).

You can also go one step further by setting up default replies that have been tailored to specific types of enquiries, which guarantees customers always receive timely and relevant responses, in the process.

Categorising emails

Our ChatGPT integration service categorises emails, which is incredibly useful from a customer service perspective because the correct process for the user is selected automatically.

This functionality is capable of improving efficiency and accuracy and providing a better overall experience. What’s more, it’s also possible to set rules up automatically that categorise incoming emails based on keywords or other criteria which, in turn, makes sure enquiries are routed to the correct team/process.

Would you like to respond to your customers more efficiently, accurately and consistently by leveraging the power of ChatGPT and Dynamics? We can show you how.

Book a free demo with us and we’ll walk you through the various features of our ChatGPT integration service. More importantly, we’ll show you how you can use the AI tool of the moment to automate your customer service operations, improve efficiency and delight your customers.

Simon Jackson

Written By: Simon Jackson

Over ten years of Microsoft Dynamics CRM experience blended with twenty years of business solutions consultancy, gives Simon the edge when it comes to delivering CRM solutions. Working with financial and fintech focused clients of all sizes, he is well sought after and that’s no surprise. He is experienced with databases and software integrations, security models, and multi-country models.

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